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Help Desk Head Desk
May. 10th, 2007 04:41 pmI'm based in the UK but I work for a US company. The main system I use to log and monitor helpdesk calls is located and maintained at the US HQ. At the end of February they upgraded us (allegedly) to the next version of the call system. Major trauma for everyone concerned. One of the more interesting side effects of the degrade was what it was doing to dates. So on 1 March, I logged this call with the helpdesk:
I'm in the UK, and I've found a problem where if I enter an activity manually then the date 01/03/07 is displayed as 01-Mar-2007 - which is right. However, if I send an email from within [the call system] the same date (01/03/07) is displayed as 03-Jan-2007 - which is incorrect for the UK.
Now they don't like to rush at our helpdesk and (to be honest) this isn't the most earth-shattering of problems, but it's taken them until today to get round to trying to sort it out. They (in the US) couldn't reproduce it, so they 'shared' my desktop and watched me reproduce it for them. They had a look at my settings, including the date and time and regional and language settings. I couldn't hear what they were saying, but they seemed to be a bit confused that if I have my region set to English (United Kingdom) then my short date settings are dd/mm/yyyy (or variations) and not mm/dd/yyyy.
They've just emailed me to say that they don't have a solution to the problem, but think it has something to do with the way my pc date settings are setup in the UK.
No shit Sherlock! I could have told them that - and did when I logged the call 2 freakings months ago!!!
Can I call the Horsemen out on this, please?
I'm in the UK, and I've found a problem where if I enter an activity manually then the date 01/03/07 is displayed as 01-Mar-2007 - which is right. However, if I send an email from within [the call system] the same date (01/03/07) is displayed as 03-Jan-2007 - which is incorrect for the UK.
Now they don't like to rush at our helpdesk and (to be honest) this isn't the most earth-shattering of problems, but it's taken them until today to get round to trying to sort it out. They (in the US) couldn't reproduce it, so they 'shared' my desktop and watched me reproduce it for them. They had a look at my settings, including the date and time and regional and language settings. I couldn't hear what they were saying, but they seemed to be a bit confused that if I have my region set to English (United Kingdom) then my short date settings are dd/mm/yyyy (or variations) and not mm/dd/yyyy.
They've just emailed me to say that they don't have a solution to the problem, but think it has something to do with the way my pc date settings are setup in the UK.
No shit Sherlock! I could have told them that - and did when I logged the call 2 freakings months ago!!!
Can I call the Horsemen out on this, please?
